Getting Started

If you have not yet tried ChemDoodle™, then get your free trial by clicking on the Free Trial button on the menu above. We do not ask for any information from you in order to try ChemDoodle, and product activation of the trial is not required. The trial gives you access to all features of ChemDoodle but file saving. The trial will expire after 30 days.

Immediately after installing, you will be given the option of viewing a tutorial. We suggest you take the time to go through that tutorial to become familiar with all the features of ChemDoodle. If at any time you get stuck, then you can replay the tutorial by selecting the ChemDoodle Tutorial menu item in the Help menu.

For videos of various ChemDoodle features, visit the Videos page.

Getting Help

If you need additional help, just send us email. A link to our customer service form is on the right.

Site Licenses

If your company or university has purchased a site license, you may request an activation code here.

ChemDoodle Support

All users can receive support by sending us email.

Lost Your Activation Code

Enter your email address, and if we have an activation code for your email address, we will send it to you.

Privacy

A purchased copy of ChemDoodle with all features unlocked requires product activation. This involves purchasing an activation code which will be verified with our server when you activate a purchased copy of ChemDoodle. During activation, only the operating system and version are sent to our server which we use to improve support. No other data whatsoever is collected about you or your computer.

You can read our complete privacy policy at iChemLabs.com.

Frequently Asked Questions

Product Distribution

  • Can I obtain a hard copy of ChemDoodle on CD or DVD?
    No, ChemDoodle is only distributed online through this site.
  • Do you provide site licenses for my university/company?
    We offer an unbelievably generous site license which you can purchase on our Buy Now page. A Site license allows an unlimited number of users to install ChemDoodle on up to 2 computers each. This is an annual subscription and will expire 13 months from the purchase date (we allow a one month grace period to make it easier for institutions to manage their purchasing). ALL upgrades during your subscription period are free; this includes major as well as minor version upgrades.

    We allow unlimited subdomains with our site licenses. Thus if you purchase a site license for school.edu, your professors and staff will be able to request an activation code using email_address@school.edu, and your students will be able to request an activation code using an email address such as email_address@student.school.edu.

    Purchasing a site license is easy. Click on the Buy Now button to purchase a site license. When we receive payment, we will immediately send out a confirmation email. All you have to do is reply to that email, and we will provision your license immediately. Your students or employees will be able to use your license within minutes of purchasing.
  • My company or university has purchased a site license. What is my activation code?
    Each user (student or employee) of an organization with a site license will request his or her own activation code for ChemDoodle. This activation code will allow the user to install ChemDoodle on up to 2 computers. To obtain your activation code for ChemDoodle, enter your email address using your site email domain on our Site License page. Your activation code will be sent to your email address.
  • Do you offer academic discounts?
    We set the price of ChemDoodle at a very reasonable $59.95 so as to make it accessible to everyone. We do not provide academic discounts.
  • Do you allow purchases using a purchase order?
    Yes. But due to the costs involved, we only accept purchase orders for site licenses. Please contact our payment provider, BMT Micro, for information on all purchase options.
  • What is your refund policy?
    We offer a full refund to anyone requesting a refund within seven (7) days of purchasing an activation code as long as it has not been used to activate ChemDoodle. No refunds will be granted under any circumstances once the activation code has been used.
  • How do I activate my trial copy of ChemDoodle?
    First you must purchase an activation code at the Buy Now page. Then, if your ChemDoodle trial has expired, you will see the activation prompt when you start ChemDoodle. Use the activation code you purchased to activate ChemDoodle. If your ChemDoodle trial has not yet expired, you can activate your copy by clicking on the Activate ChemDoodle menu item in the Purchase menu and entering the activation code.
  • Will those ChemDoodle watermarks appear after I purchase ChemDoodle?
    Watermarks were added to the trial version of ChemDoodle to allow people to test cut & paste in the trial version. Those watermarks will be removed after activating with a purchased activation code.
  • Do I have to activate ChemDoodle over the internet or is there a way I can activate locally on my machine?
    To prevent the redistribution of our activation codes, our server must verify your code during activation, so activation can only be completed via the internet.
  • I never received my activation code, what do I do?
    We send out your activation code immediately after you purchase a license. If you don't see an email from us soon, your email service may be greylisting your email to avoid spam, so there may be a delay in receiving your code. Also, check your junk mail folder. If you cannot find it, you may request that the code be resent above. If you still do not receive the code, email us.
  • How do I determine the authenticity of ChemDoodle?
    When you download ChemDoodle, you should verify that the checksum of your downloaded file matches that specified on our software download page. If it does not match, please contact us. During the auto-update process, our updater verifies that checksum as well. If it detects a mismatch, then the updater process will terminate, and your software will not be updated.
  • Can I run ChemDoodle on more than one computer, say an office computer, and a home computer?
    Each ChemDoodle activation code allows you to activate on a single computer. If you want to install ChemDoodle on 2 computers, you should take advantage of our Home+Office license, which we offer at a generous discount. If you purchase a Home+Office license (or any multi-user license), you may install on multiple operating systems without purchasing additional copies of ChemDoodle. For instance, you can activate ChemDoodle on your work computer using Windows, and activate ChemDoodle at home on your Mac. Make sure you download the appropriate versions of ChemDoodle for each operating system.
  • I bought a new computer. Can I transfer my copy of ChemDoodle to that computer?
    Yes. If you want to run your copy of ChemDoodle on a new computer, just deactivate it on your old computer by clicking on the Deactivate ChemDoodle menu item in the Help menu. You may then download, install, and activate ChemDoodle for whatever operating system you have on your new computer. Note that you do not have to purchase ChemDoodle again, even if your initial purchase was for a different operating system. We allow purchasers to install on whatever platform they choose and to freely change between platforms.

    However, if you are re-installing or changing to a new OS, it is important that you deactivate your copy of ChemDoodle BEFORE re-initializing your machine. Once you have already re-initialized your machine, you will not be able to deactivate. In that case, contact customer service with your activation code and purchasing email address and we will help you activate.

    Also, to prevent abuse of the deactivation process, we employ a a proprietary algorithm to determine if deactivation is being reasonably used. An activation code that looks to be compromised may be revoked. Therefore, we recommend that you do not deactivate your copy of ChemDoodle unless there is a legitimate reason to do so.

Software Content

  • Has a known problem been fixed?
    You can view our version history to see specifically what has changed from version to version. In general, all problems we are aware of or notified of are fixed within a few updates. Otherwise they are scheduled for future versions.
  • How can I request a new feature for ChemDoodle?
    We welcome any suggestions for new features for ChemDoodle. While we cannot guarantee all suggestions will be implemented, we will consider them all, and schedule them if and when appropriate in future versions. Please note that priority is given to feature requests made by paying customers.
  • When is the next ChemDoodle update?
    There is no schedule for releasing ChemDoodle updates. Our team is continually addressing all concerns and we will release the next update when a significant amount of content has been addressed. If a major bug is discovered, we will attempt to release an update as soon as possible. Please note to update your copy of ChemDoodle, just click on the Check for Updates menu item in ChemDoodle's Help menu. Also, ChemDoodle will check for updates automatically (if the option has been set in your preferences) each time you start ChemDoodle.
  • How does the trial version differ from the purchased version of ChemDoodle?
    The trial version of ChemDoodle has all of the features of the purchased version, except that you will not be able to save files. Also, the trial version will have a ChemDoodle Trial watermark on the doodle sheets, and on any images created. The trial version expires in 30 days.

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